PRIVACY POLICY
1. Introduction
At Social Dashboard Plus (“Company”, “we”, “us”, or “our”), accessible via social-dashboard-plus.com (“Website”), we are firmly committed to safeguarding your personal information and respecting your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (“CCPA”), and all other applicable data protection laws. Our priority is to ensure that your personal data is handled responsibly, lawfully, and transparently.
2. Scope of This Policy and Our Role as Data Controller
This Privacy Policy applies to all personal data collected through your interaction with our Website and related services. Social Dashboard Plus is the data controller for the purposes of GDPR and is responsible for determining the means and purposes of processing your personal information.
This policy covers information received directly from you, automatically through your use of the Website, or indirectly from third-party integrations and services.
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data:
a. Usage Data
Includes data about how you interact with our Website, such as your IP address, browser type and version, date/time stamps, geographic location, pages visited, session duration, and referral sources.
b. Account Data
Includes your full name, billing and mailing address, email address, contact number, and login credentials where applicable.
c. Profile Data
Includes your preferences, interaction history, purchasing behavior, and usage patterns on our platform.
d. Communication Data
Includes details provided during customer support interactions, feedback, contact forms, and correspondence history.
e. Technical Data
Includes information about the device used (model, operating system, device identifiers), browser configurations, language settings, and system diagnostics.
f. Transaction Data
Includes purchase history, transaction IDs, payment details (processed through secure third-party providers), and delivery or fulfillment information.
g. Preference Data
Includes marketing preferences, notification consents, product interest indicators, and opt-in/opt-out records related to promotional content.
4. Lawful Bases for Processing Personal Data
We process your personal data lawfully under the following legal bases:
– Performance of Contract: When processing is necessary to provide goods or services requested by you or to fulfill our contractual obligations.
– Consent: Where you have explicitly indicated your consent, such as signing up for newsletters or enabling optional cookies.
– Legitimate Interests: Where processing is necessary for our legitimate business interests, such as analytics to improve the Website, provided these interests are not overridden by your rights.
– Legal Obligation: Where we are required to comply with a legal or regulatory obligation.
5. Your Rights
Subject to the conditions and limitations provided by applicable law, you have the following rights concerning your personal data:
– Right of Access: To obtain confirmation as to whether we process your personal data and access to such data.
– Right to Rectification: To correct inaccurate or incomplete data held about you.
– Right to Erasure: (“Right to be Forgotten”) To request deletion of your personal data where there is no compelling reason for continued processing.
– Right to Restriction: To temporarily halt the processing of your data under certain circumstances.
– Right to Data Portability: To receive a copy of your personal information in a common, machine-readable format or request transmission to a third party.
– Right to Object: Where processing is based on legitimate interests, you may object to such processing.
– Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of any processing conducted before withdrawal.
To exercise any of the above rights, please contact us at [email protected].
6. Security Measures
We employ a range of administrative, technical, and physical safeguards to ensure the confidentiality, integrity, and availability of your data. These include:
– Data encryption in transit (TLS/SSL) and at rest.
– Access control mechanisms and authentication protocols.
– Robust backup and disaster recovery practices.
– Ongoing staff training and accountability measures.
7. International Data Transfers
If we transfer your personal data outside the European Economic Area (EEA) or California, we do so in compliance with applicable laws. We use appropriate safeguard mechanisms such as Standard Contractual Clauses approved by the European Commission, and we ensure contractual obligations are met by recipients in non-compliant regions to maintain equivalent levels of protection.
8. Data Retention
We retain personal data for no longer than is necessary for the purposes for which it is processed. Retention periods vary depending on the data category:
– Usage and Technical Data: retained for up to 12 months for analytics purposes.
– Account and Profile Data: retained while you maintain an active relationship with us and for up to 7 years afterward for legal and audit purposes.
– Transaction Data: retained for a minimum of 7 years to meet financial and legal obligations.
– Communication and Preference Data: retained for as long as necessary to manage preferences and respond to ongoing inquiries.
Once no longer required, your data is securely deleted or anonymized.
9. Cookie Policy
Our Website uses cookies and similar tracking technologies to enhance your experience. Cookies are categorized as follows:
– Essential Cookies: Required for Website operation and cannot be declined.
– Functional Cookies: Enable personalization features and remember preferences.
– Analytics Cookies: Help us understand how users interact with the Website (e.g., Google Analytics).
– Performance Cookies: Allow us to test and enhance Website speed and usability.
For details on specific cookies used and third-party providers, refer to our detailed Cookie Notice (available on the Website).
10. Cookie Management and Compliance with GDPR & CCPA
Upon first visit to social-dashboard-plus.com, and periodically thereafter, you are presented with a cookie consent banner in compliance with GDPR and CCPA requirements. You can manage your cookie preferences through the banner interface or browser settings.
Under CCPA, California residents have the right to opt-out of the sale of personal information. We do not sell your data in the commonly understood sense. Any sharing of usage data is governed by contractual obligations safeguarding your information.
You may also request detailed disclosures of what information has been collected, used, or shared and exercise opt-out rights by contacting [email protected].
11. Special Protections for Children
The services and features offered through our Website are not directed to or intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13 years of age. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.
Parents or legal guardians who believe we may have collected data from a child under the age of 13 are encouraged to contact us promptly.
12. Policy Updates
We reserve the right to revise or update this Privacy Policy to reflect changes in our practices or applicable laws. Any material modifications will be communicated via our Website or directly via email, where appropriate. Continued use of the Website following changes signifies your acknowledgment and acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact us at:
Email: [email protected]
Website: social-dashboard-plus.com
We are committed to upholding the principles of transparency, accountability, and user empowerment in all our data practices. If you have concerns about your privacy or our handling of your data, we encourage you to reach out and we will respond promptly and thoroughly.
Social Dashboard Plus is committed to full compliance with applicable privacy laws, including GDPR and CCPA. Please do not hesitate to get in touch if you require more information or clarification regarding our data processing practices.